Orders placed before 10:00 PM AEDT on weekdays are processed the same day, while those placed after this time are processed the following business day. Processing time is typically 1 to 2 business days (Monday to Saturday, excluding Sundays). Once shipped, delivery takes an average of 5 to 10 business days (Monday to Friday). Therefore, the total delivery time for an order is estimated at 6 to 12 business days from the purchase date.

Want to know more? See our shipping policy for full details.

After shipment, you will receive an email containing the tracking number. You can then track the status of your order via our website.

You can return unwanted items within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer. For added security, please also review our return policy via ->return policy.

If your order is damaged or defective, please contact our customer service department immediately. We will provide you with instructions on how to return the item and process an exchange or refund.