Job Offers

Online Customer and Fashion Advisor

Company: FAIRFAX SYDNEY

Employment Type: Full-time / Project-based

Location: Remote

About the Role

Are you passionate about fashion, styling, and delivering an exceptional online experience? FAIRFAX SYDNEY is looking for an enthusiastic, detail-oriented Online Customer and Fashion Advisor to join our growing digital boutique.

In this role, you will serve as the primary voice of our brand across email, live chat, and social media. You will combine high-touch customer care with fashion expertise, guiding our community through product selection, sizing inquiries, and order management, while directly contributing to our digital marketing and store optimization.

Key Responsibilities

• Customer Engagement & Advisory: Act as the first point of contact on digital channels, providing personalized styling advice, fit recommendations, and product insights to elevate the customer journey.

• Order & Returns Management: Efficiently process online orders, track shipments, and manage returns to ensure a seamless post-purchase experience.

• Digital Store Optimization: Collaborate on updating product descriptions, refining size guides, and enhancing overall site usability based on direct customer feedback.

• Social Media & Content Support: Assist in creating engaging content and community-focused campaigns for our social channels.

• Trend & Insights Tracking: Identify recurring customer inquiries, shifting shopping behaviors, and emerging trends to help shape future collections and marketing strategies.

What We Are Looking For

• A genuine passion for women’s fashion, ready-to-wear trends, and digital styling.

• Exceptional written communication skills with a warm, professional tone.

• Prior experience in e-commerce customer care, retail, or social media management.

• Strong problem-solving abilities and a proactive, collaborative mindset.