Refund policy

1. 14-Day Return Policy

Our return policy is valid for 14 days from the date your purchase is delivered. If 14 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required to complete your return.

Please Note: We do not accept returns or exchanges for items purchased on sale, at a discounted price, or with a coupon/promotional code.

2. Order Cancellations & Changes

If you wish to cancel or modify your order, you must contact us immediately within 12 hours of placing it. Please reach out via our contact page or email us at support@fairfaxsydney.com.

After 12 hours, we cannot cancel or change your order as it will have already been processed and shipped. Refunds for successfully canceled orders take 1–5 business days to process, depending on your payment method (PayPal refunds are typically instant, while credit/debit cards may take longer).

Please double-check your shipping details, as we are not responsible for errors in the shipping address provided at checkout.

3. Damages, Defective Items, and Exchanges

We only replace items if they arrive damaged or defective.

If your product is damaged upon arrival, please email us at support@fairfaxsydney.com within 14 days of delivery. Your email must include photos of the damaged item.

• Once reviewed, we will send a replacement product if stock is available.

• If a replacement is unavailable, we will issue a full refund or store credit, according to your preference.

4. Shipping Costs for Returns

• Customer-Initiated Returns: If you are returning an item due to a change of mind or incorrect sizing, you are responsible for paying your own return shipping fees. The specific cost will depend on the express courier company you choose. Original shipping fees are non-refundable.

• Brand Errors: If the return is due to our mistake (e.g., you received an incorrect or damaged product), you will not be required to pay any return shipping costs.

Please contact support@fairfaxsydney.com before sending your item back so we can provide you with the correct return address.

5. Delayed or Missing Refunds

If you have been notified of a refund but have not yet seen it in your account:

1. Check your bank account once more.

2. Contact your credit card company; it can take some time before your refund is officially posted.

3. Contact your bank, as there is often an internal processing period before a refund shows up.

If you have completed these steps and still have not received your refund, please contact our support team.

6. Lost or Stolen Packages

FAIRFAX SYDNEY is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier to the address provided. In these cases, we will provide you with the delivery confirmation, date, tracking details, and carrier information to assist you in your investigation with the shipping company.